Refund policy

Every item is made to order just for you, so all sales are final. We can't accept returns or exchanges for sizing or change of mind, so please double-check your size and selections before you order. We do stand behind everything we make, and if something isn't right on our end, we'll fix it.

Damaged, defective or wrong item

If your item arrives damaged, has a printing or engraving defect, or isn't what you ordered, email us within 14 days of delivery with your order number and a photo. We'll send a free replacement or give you a full refund, your choice. You don't need to send the item back unless we ask.

Refunds

Approved refunds go back to your original payment method. Depending on your bank, it usually takes 5–10 business days to show up.

How to reach us

Email matt@buckeyebrandingcompany.com with your order number and we'll take care of you. Please don't mail items back without contacting us first.